Program Manager (Thailand)

Professional Services · Bangkok, Bangkok
Department Professional Services
Employment Type Full-Time
Minimum Experience Experienced

Program Manager - Thailand


POSITION OVERVIEW

The Program Manager is a key member of the Professional Services organization in Escher and will oversee delivery of Escher’s software products and services for a digital transformation project in Thailand. They will have extensive experience managing large highly complex, client-facing, software development projects across multiple teams, employing industry best-practice methodologies and tools to deliver in a controlled, timely and cost-effective manner.

 

Duties & Responsibilities

  • Be responsible and accountable for the successful delivery of the software implementation project from pre-kickoff to go-live, with strict adherence to scope, time, cost and quality constraints.
  • Manage projects teams simultaneously for a large scale/highly complex implementation.
  • Build and maintain professional and trusted relationships with Escher’s clients, attending and presenting to required PM and Steering Group meetings.
  • Manage project delivery including project scope, budget, resources, and schedules.
  • Direct, support and motivate cross-functional software delivery teams to ensure alignment to project goals.
  • Identify and resolve issues within teams to ensure optimal team performance.
  • Create all PM artefacts and follow project delivery lifecycle as required by Escher’s PMO.
  • Closely monitor and control project performance including continuous cost and schedule risk assessment.
  • Develop and deliver detailed project status reporting, billing and KPIs to management and clients.
  • Proactively manage project issues and risks, escalating as and when appropriate.
  • Monitor change and ensure adherence to change control process.
  • Work closely with key stakeholders in Escher both within and outside of Professional Services including Product Management and R&D teams.
  • Foster a positive working relationship with our partners and contractors and ensure alignment on project objectives and deliverables.
  • Be accountable for release management to client, overseeing the final testing, packaging and delivery of the release to the client, including production of release documentation and update of issue tracking systems.
  • Develop and coordinate with clients the mechanism for raising of defects from client acceptance testing of software deliveries.
  • Look to continually improve the PM process, methodology and toolset to improve quality and efficiency.
  • Travel to the client site frequently to ensure success of the program, as required.


Experience & Qualifications       

  • 8+ years’ experience of project management
  • Strong experience of managing large scale highly complex international software development and implementation projects
  • Extensive client-facing project management experience
  • Proven ability to manage geographically dispersed multi-disciplinary teams
  • Should hold a recognized project management certification e.g. PMP, Prince
  • High degree of familiarity with the Agile framework. Experience of working on Agile Scrum projects
  • An Agile accreditation is desirable e.g. Certified Scrum Master, Certified Product Owner
  • Excellent understanding and technical knowledge of the Software Development Life Cycle
  • Experience in .NET and C# based application development projects a plus
  • Experience of working in the postal, retail, banking, financial services or related software vendor arena
  • Comfortable working with project tools including MS Project, PowerPoint, JIRA (or similar) 
  • Bachelor’s Degree in Business or IT 

Personal Skills

  • Ability to work well under pressure of deadlines.
  • Excellent communication, presentation and interpersonal skills.
  • Enthusiasm for the role and commitment to achieve objectives and meet deadlines.
  • Proactive, self-starter with strong motivation, who works on own initiative.
  • Great organizational skills and attention to detail.
  • Ability to balance client and company needs in conduct of projects.
  • Flexibility and adaptability.
  • Strong influencing skills with the ability to lead and motivate successful teams.
  • An ability to develop strong relationships with internal and external clients and other stakeholders.

 

Other

  • Fluent in English and Thai for communication with the client and Escher staff is mandatory
  • Located in Thailand with the ability to travel frequently as required to the client location in Bangkok
  • Ability to work extra hours or outside of normal business hours to meet client and program demands

Thank You

Your application was submitted successfully.

  • Location
    Bangkok, Bangkok
  • Department
    Professional Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced