Customer Operations Engineer

Professional Services · Ottawa, Ontario
Department Professional Services
Employment Type Full-Time
Minimum Experience Mid-level

Customer Operations Engineer (DevOps Support)

Escher Canada


Escher Group
Escher is transforming postal and courier operations worldwide, enabling posts to engage today’s digitally savvy customers across all points of engagement. With Escher’s unique, purpose-built customer engagement platform, posts drive superior customer experience, with greater speed and better economics. Learn more at


Overview of the position

Join a group that is driven to support both internal build and test systems in the cloud and to develop and support systems to support customer solutions. We are in the midst of a transformation of the company going from an on-premise infrastructure for both internal and external use to a cloud infrastructure. Part of this transformation includes elastic use of the cloud for product builds, test automation, and product deployments.


Duties of the Position:

  • Responsible for build management for Escher Canada development
  • Helps move solution builds to Azure DevOps
  • Support SaaS and customer deployments of our products using Terraform and Ansible
  • Provide customer support for Escher solution on DevOps issues
  • Troubleshooting Build/Deployment Issues (Capturing the logs, Investigate and resolve technical issues)
  • Collaboration with developers and other engineering/support groups
  • Understanding the needs of the developers and design pipelines in Azure DevOps when required (CI/CD)
  • Maintaining and building new pipelines
  • Hands on Windows OS Administration


Minimum Requirements:

  • 2-3+ years of DevOps experience
  • Experience with Jenkins - CI/CD (Groovy)
  • Experience with Ansible - Roles, playbooks (Implementation/Maintenance)
  • Experience with Source Code Management (Version Control Systems) & GIT (Bitbucket)
  • Experience with Cloud infrastructure & deployment (Azure) - Azure Storage - File Shares, Blob Storage
  • Experience with Agile

Additional experience:

  • Experience with Windows Server management and PowerShell Scripting for automation
  • Experience with a mobile device management (MDM) system
  • Experience with Ansible and Terraform
  • Interest/Passion in Automating day-to-day activities
  • Willingness to learn new tools and technologies



  • Canada Reliability Security Clearance or ability to obtain Canada Reliability Security Clearance required
  • In Ottawa, CA or surrounding area
  • Ability to work occasional flexible hours above and beyond business hours


Why Join Escher?
Do you want to join a team that is enhancing the customer experience for over 1 billion people and digitally transforming postal operations on a global scale? Our customers are among the largest postal operators and couriers on the planet and our purpose built-customer engagement platform is helping them to profitably engage customers anywhere, anytime.


At Escher, you’ll be part of a global team with employees on four continents supporting customers from across 35 countries. Here, people truly are our greatest strength, and we mean it. At Escher, you’ll have the support of an experienced leadership team and a group of dedicated employees that have been helping postal operators redefine customer engagement for over 25 years.


What We Have to Offer

Escher offers a competitive compensation package, health benefits and training allowance. Most importantly, a career at Escher is one that is both rich and rewarding with many opportunities and room for growth. This is truly a unique opportunity to be part of an exceptional team, helping to transform some of the biggest organizations in the world, and influencing the future of postal operations. If you’re up for the challenge, we want to hear from you!



Escher is an equal opportunity employer.


We will not discriminate and will take affirmative actions and measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.



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  • Location
    Ottawa, Ontario
  • Department
    Professional Services
  • Employment Type
  • Minimum Experience