QA Lead

Professional Services · Singapore, Singapore
Department Professional Services
Employment Type Full-Time
Minimum Experience Experienced

QA Lead


Permanent – Full Time


Escher Group

Escher powers the world’s first and last mile deliveries, helping Posts connect nearly 1 billion consumers with global ecommerce networks. Postal operators rely on Escher to deliver an enhanced retail and digital customer experience, to activate new revenue streams, and to realize new delivery economics. Learn more at

Position Overview

The QA Lead manages QA team and responsible for overall QA processes, methodologies and test strategy improvements including resource planning, hiring and performance review of QA team. Monitoring of overall QA objectives and deliverables to customer based on quality standards.


Duties and Responsibilities

  • Lead QA team on overall testing activities, approaches, and strategies
  • Establish, maintain, and oversee all aspects of QA processes and methodologies to ensure effectiveness and alignment to industry best practices
  • Prepare, review, and maintain testing documents (test plan, test cases, test reports, etc) to ensure complete test coverage
  • Manage proper execution by the QA team on different types of testing (functional, integration, end-to-end, performance, etc)
  • Perform QA testing activities as required (test case preparation, testing execution, environment setup, installation, etc)
  • Facilitate and lead regular QA team meeting or triage calls
  • Prioritize testing activities
  • Efficient management of QA resources across multiple projects
  • Coordinate the maintenance of test environments. Must be able to work closely with Dev Ops and the client to support deployment and testing of parallel releases for all channels and platforms.
  • Provide strategic testing initiatives for projects to introduce efficient techniques and test productivity improvements
  • Manage risks and deliverables to ensure that the testing activities remains within agreed scope, schedule, budget, and quality standards
  • Work with project manager and development team to report and escalate relevant testing issues and challenges that arise during testing activities
  • Responsible for reporting metrics, test reports, plans and problems to upper management and other involved parties
  • Provide support, assistance or decisions to QA, support engineer and customer’s test teams (e.g., recreate issues reported by the customer in production, or in support of customer queries)
  • Conduct QA team performance review and improvement
  • Work and collaborate with other teams across different offices of the company to achieve organizational objectives when needed
  • Provide effort and estimates of testing activities required for the projects or deliverables when needed
  • Manage or prepare customer demo presentations for project deliverables when needed



  • 12+ experience as Software QA including 5+ experience as QA Senior/Lead/Manager
  • Degree in Computer Science, Engineering, or related qualifications
  • Experience of people management or leading a team
  • Solid experience of Agile testing methodologies and best practices.
  • Solid experience with development and testing of complex enterprise or customer-facing applications preferably on Point-of-Sale (POS) or Post Office services background
  • Expert knowledge of software testing, quality improvement, quality process, quality assurance methodologies and best practices.
  • Experiences on webservices, batch/extract file processing, point-of-sale
  • Good understanding on financial and accounting principles is a plus
  • Hands-on experience and good understanding on automation testing and frameworks
  • Software Testing or Quality related certification is a plus



Personal Skills

  • Test analysis skills and techniques (e.g. process improvement, identifying problems and requirements definition, propose solutions)
  • Strong organizational, writing, and interpersonal communications
  • Strong presentation skills
  • Excellent organization skills
  • Ability to influence others at all levels


 Technical Skills

    • Advance knowledge on different Windows operating system platform (Windows 10, Windows Servers 2016, etc) including windows commands, basic troubleshooting/monitoring tools
    • Expert on Microsoft Word, Excel, and PowerPoint
    • Device literacy across apple and android technologies
    • Solid experience and good understanding on development and testing tools/applications:
      • Virtual Environments (e.g. VMWare)
      • Test Management Tool (e.g. Xray, ALM)
      • Project Management and Defect Reporting (e.g. JIRA)
      • Source Control (e.g. BitBucket)
      • Build Integration (e.g. Bamboo)
    • Solid experience on XML
    • Solid understanding on automation test tools and programming (e.g. Selenium, WinAppDriver, Python) and designing or creating test frameworks.
    • Solid understanding of Webservice Testing and related tools (e.g. SOAP UI)
    • Programming or scripting skills is a plus including basic SQL or similar concept to extract data for test


    Why Join Escher?

    Do you want to join a team that is enhancing the customer experience for over 1 billion people and digitally transforming postal operations on a global scale? Our customers are among the largest postal operators and couriers on the planet and our purpose built-customer engagement platform is helping them to profitably engage customers anywhere, anytime. At Escher, you’ll be part of a global team with employees on four continents supporting customers from across 35 countries. Here, people truly are our greatest strength, and we mean it. At Escher, you’ll have the support of an experienced leadership team and a group of dedicated employees that have been helping postal operators redefine customer engagement for over 30 years.

    What We Have to Offer

    Escher offers a competitive compensation package, health & dental benefits, training allowance and free coffee and snacks when in the office, and so much more! Most importantly, a career at Escher is one that is both rich and rewarding with many opportunities and room for growth. This is truly a unique opportunity to be part of an exceptional team, helping to transform some of the biggest organizations in the world, and influencing the future of postal operations. If you’re up for the challenge, we want to hear from you!


    Escher is an equal opportunity employer. We will not discriminate and will take affirmative actions and measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.


    Thank You

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    • Location
      Singapore, Singapore
    • Department
      Professional Services
    • Employment Type
    • Minimum Experience